The inbox
Every conversation in one place: customers, team, and the app.
The Inbox is the first thing in your menu, and it is where every conversation ends up. One list, one place to look.
What lands here
Filter the list by who a conversation is with:
- Customers, the people you serve.
- Team, your own people.
- System, messages from Bookables itself.
- All, the lot.
New booking requests from your public page arrive here too, as cards you can act on directly.
Threads
A thread is one continuous conversation with one person. Everything sent to that customer joins it, including the automatic messages Bookables sends on your behalf.
That is the part worth understanding. When a reminder goes out about tomorrow's job, it does not vanish into an email system you cannot see. It appears in the thread, so when the customer replies "can we make it 10 instead", the reply and the reminder are next to each other.
Starting a conversation
Press the new message button to start a thread with a customer or a team member.
Unread
Threads with something new are marked, and the count follows you around the app so you know there is something waiting without going to look.
What is next
Next: How notifications work.