An update is only useful if the person reads it. So notifications have been rebuilt from the ground up: a fixed list of the moments worth telling someone about, worded for the kind of work you do, sent where they will actually be seen.
- The moments that matter, already written. Confirmed, reminder, rescheduled, cancelled, completed, on my way, and more besides. Every one arrives written for your line of work, so a mobile trade says "on my way", a venue says "your room is booked", and a class says "your session has moved".
- Customer updates go into the chat. Instead of a stray email your customer cannot reply to, an update now posts straight into the message thread you already share, so the whole conversation stays in one place.
- One screen, one switch each. Every moment is a row you turn on or off, with the channels it goes out on beside it. No flowcharts, no rule builder, no wondering what is going to fire.
- See the exact words first. Open any moment and read the message a customer would get, filled in with a real example, before you decide whether to leave it on.
- Quiet hours that hold, not drop. Set the hours you would rather nothing went out. Anything due in that window waits and sends afterwards instead of being thrown away.